Audits
A practical place to begin.
If you know something is not working but are not yet sure what needs changing, start with an audit. It is small, focused and honest — and it ends with the two or three things worth doing first.
How an audit works
You should never have to commit to a big project to find out whether this is useful.
I look at one area properly, talk to the people carrying it, and write up what I find in plain language: what is working, what is not, and what I would do first. You keep the findings whether or not we work together again.
Next step
Start with the part that bothers you most.
Tell me which area you would like reviewed — or describe what is not working and I'll suggest where to look first.
Let's talk